Privacy Policy

Introduction

At SparkyHelp.co.uk and Shop.SparkyHelp.co.uk, subsidiaries of Momentum Tech UK LTD, safeguarding your privacy is paramount. We understand the significance of your personal data and are committed to utilizing it responsibly. This Privacy Policy outlines how we collect, process, and protect your information in compliance with applicable legal obligations.

Before proceeding, please carefully review this Privacy Policy. Your continued use of our websites (https://sparkyhelp.co.uk and https://shop.sparkyhelp.co.uk, collectively referred to as “Our Sites”) implies your acceptance of its terms. If you do not agree with any part of this Policy, please refrain from using Our Sites.


Definitions and Interpretation

Here are the key terms used in this Policy:

  • Account: Refers to an account necessary for accessing specific areas and features of Our Sites.
  • Cookie: A small text file placed on your device by Our Sites to enable various functionalities. Details are outlined in Part 14.
  • Cookie Law: Refers to relevant sections of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

About Us

Our Sites are owned and managed by Momentum Tech UK LTD, a registered limited company in England (Company No. 09240989).

Contact Information:

  • Sparky Help Admin
  • Email Address: privacy@sparkyhelp.co.uk

Scope of Policy

This Privacy Policy pertains solely to your interactions with Our Sites. While Our Sites may contain links to other websites, we do not control their data practices. It’s advisable to review the privacy policies of such sites before sharing any information.


Definition of Personal Data

Personal data, as defined by the GDPR, encompasses any information relating to an identifiable individual, whether directly or indirectly.


Your Rights

Under the GDPR, you have various rights regarding your personal data, including the right to:

  • Access your data.
  • Rectify inaccuracies.
  • Request data deletion.

Data Collection

We collect a range of data, depending on your engagement with Our Sites. This includes:

  • Personal Information: Name, address, email address, phone number, business name, payment details, and preferences.
  • Technical Information: IP address, browser type and version, operating system, and activity logs (e.g., referring sites, pages visited, exit pages).

Data Usage

We use your personal data for legitimate purposes such as:

  • Managing your account.
  • Processing orders and providing services.
  • Improving user experience.
  • Conducting marketing activities with your consent.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.


Data Storage and Transfer

Your personal data is stored and processed within the UK, ensuring compliance with GDPR regulations.


Data Sharing

We do not share your personal data with third parties except where required by law or legal obligations.


Personal Data Control

You have control over your personal data, including the option to:

  • Restrict its usage.
  • Unsubscribe from marketing communications.

Withholding Information

While some areas of Our Sites are accessible without providing personal data, certain features may require it.


Accessing Your Data

To access your personal data, you can submit a “subject access request” to us. Requests must be made in writing to the contact details provided in Part 15. Generally, there is no charge for such requests unless they are deemed manifestly unfounded or excessive.


Use of Cookies

Our Sites utilize first-party cookies to enhance user experience and improve our services. All cookies comply with Cookie Law regulations.

Cookie Consent

Before placing cookies on your device, we seek your consent through a pop-up. You can manage cookies through your browser settings.

Strictly Necessary Cookies

Certain cookies are essential for site functionality. Although you can block these cookies, doing so may impact site performance.

Analytics Cookies

We use analytics services to understand site usage and improve functionality. Users can opt out of these cookies via browser settings or service-specific tools.


Advertising and Analytics

Advertising Services:

  • Google AdSense: Uses “DoubleClick” cookies for ad personalization. Users can manage preferences via Google Ad Settings.
  • Pinterest Ads: Allows advertising campaigns on Pinterest’s network. Users can opt out via Pinterest personalization settings.

Analytics Services:

  • Google Analytics: Tracks and analyzes website usage. Users can opt out via Google’s partner policy.
  • Google Analytics 4: Similar to Google Analytics but discards IP addresses before logging data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal requirements or changes in business operations. Any updates will be communicated promptly on Our Sites.


Contact Information:

For inquiries or to make a subject access request, please contact us:

  • Sparky Help Admin
  • Email: privacy@sparkyhelp.co.uk